Introduction of support and administrative departments in Moheb Mehr Hospital:
Financial Affairs Department:
Responsible: Leila Saidi
Financial affairs consist of accounting department, income and insurance, discharge, salaries and wages, property and funds. All these departments are connected to the computer network, and all financial affairs related to patients, personnel and doctors are registered, recorded and recorded by this unit.
Cash Desk:
Responsible: Javad Hazratpour
This department is responsible for the following activities:
- Receiving all amounts and costs of clinical departments, outpatients
- Receiving deposits of hospitalized patients and settlement of patients’ discharge
- Receive the cost of stents and heart valves
Income and Insurance Department:
Responsible: Javad Mohseni
The main duties of this department include the following:
- Performing discharge operations (bed registration, control and supervision of service registration, surgeries and paraclinical affairs) within 15 minutes at most through the HIS program
- Carrying out matters related to completing the basic and supplementary insurance files, sending to the organizations of the contracting party and following up on related claims
- Examining the amount of deductions, following up on cases of non-payment and informing doctors and clinical and paraclinical units, in order to reduce deductions with insurance organizations through the revenue unit.
- Cooperation with public and private organizations to conduct periodic inspections
Quality Improvement Department:
Responsible: Mina Azarmi
This unit has been established in order to establish hospital standards and quality management systems, as well as monitor related quality indicators in the hospital, and it also monitors the achievement of strategic, operational goals and indicators related to it.
The most important activities of this unit are as follows:
- Establishment of advanced quality management standards such as: National accreditation, ISO 9001, ISO 10015, ISO 10002, ISO 18001 (OHSAS) and…
- Establishing and supervising the holding of hospital committees and controlling and following up on meeting approvals
- Controlling and monitoring the standard implementation of processes by conducting and leading the internal audit team of the hospital twice a year
- Monitoring the achievement of goals by designing and completing the hospital’s BSC balanced scorecard based on vision, mission, values and strategic goals
- Improving the quality of all hospital processes by monitoring the indicators of all clinical, paraclinical and administrative units using the balanced scorecard tool.
Environmental Health Department:
Responsible : Fezzeh Badrouj
Definition of environmental health:
The set of activities that lead to the improvement of health, health and safety is called environmental health. All matters related to hospital drinking water, sewage and its treatment, training on all health matters, disinfection and disinfection, environmental cleaning, air and noise pollution, heating and cooling air conditioning, personnel safety, management of hospital waste and radiation hygiene, etc. is. Therefore, according to the approach of Moheb Hospital in the field of customer orientation and providing the best services in the matter of hoteling and environmental health satisfaction, it is of particular importance.
Nutrition Department:
Responsible : Mahdia Khatibi
The nutrition and diet therapy department is a unit of the hospital that plays a very important role in the prevention and treatment of diseases, and the nutritionist as a member of the treatment team, along with other team members, plays an important role in meeting the nutritional needs (macro and micronutrients) of patients. In this regard, the nutritionist receives information about the patient’s diet from the department, including the type of disease, weight, height, appetite, and tests to meet the patient’s nutritional needs and monitor its effect on the treatment path.
After controlling the type of diet of the patients and considering the food based on the menu selected by the patient, the calorimetry of the food and the completion of the food labels are carried out. Ensuring that the patients follow the diet according to the type of disease and the doctor’s order is a matter that is done by controlling the supervision carried out by the nutritionist and it is very effective in improving the patient and progressing the treatment process.
Among the other activities that are carried out in the nutrition unit by the nutrition expert are as follows:
- Compilation of weekly food menus based on the needs and eating habits of hospitalized patients
- Consultation and daily visit of patients with special diet during hospitalization
- Designing obesity and slimming diets and consulting outpatients in the hospital clinic and their follow-up
- BSC indicators control and reporting
- Manpower management and control of managerial supervision and assessment of work processes
The nutrition department was not satisfied with consultations during hospitalization and after discharge, in cooperation with the education unit, contacted cardiac and diabetic patients and invited them to participate in training classes after discharge regarding nutrition and diet therapy, and provided the necessary training in the field It provides them with a change in lifestyle and a healthy eating pattern.
Publi Relations and International Affairs Department:
Responsible : Sudeh Sadat Mirhosseinian
Moheb Hospital is one of the pioneers of this profession in Iran in serving foreign patients. Since 2004, patients from all over the world have been coming to this center for treatment. Moheb is a suitable destination for many patients who expect to receive appropriate services in the fields of urology, nephrology, orthopedics, cardiology, heart surgeries, general surgeries and vascular surgeries.
The favorable results of the performed surgeries quickly attracted the attention of other patients to the point where the number of clinic and hospitalized patients has reached more than 3000 people annually. In the international relations unit, for the welfare of foreign patients, one person is in charge of reception and several translators are separately ready to respond to the clients of medical tourism.
Among the special facilities that the international unit has created for foreign patients, the following can be mentioned:
- Separate reception for foreign patients
- Interpreter based in the hospital in Azeri, Arabic and English languages
- Specialist doctor for foreign patients based in the clinic
- Ability to respond to patients’ emails and calls online
- Internet access during hospitalization
- Access to movies in main languages and DVD players in patient rooms
- Menu of Indian, Azeri, Arabic and…
- Gift to foreign patients
It should be noted that this hospital is the first medical center to have a separate unit for admitting foreign patients under the title of “International Relations Unit”, which after conducting the necessary audits and investigations by the Ministry of Health and Medicine as well as the Deputy Minister of Medicine, succeeded in obtaining permission to admit them. and foreign patients have been treated.
Human Resources Department:
Responsible : Fatemeh Sadat Tajri
In this unit, the procedures for filing new personnel files, personnel contracts, doctors’ contracts, social security insurance and supplementary insurance are carried out. In addition to salaries and wages, overtime, holidays, bonuses and settlements are calculated and paid.
Medical Engineering Department:
Responsible : Nazanin Zamanian
This unit has been established in Moheb Mehr Hospital in order to manage medical equipment according to accreditation principles and standards. The condition of the devices is regularly monitored by this unit and the information of all the equipment can be tracked by the software available in this unit.
Among the most important activities of this unit, the following can be mentioned:
- Maintaining and improving the performance quality of medical equipment
- Supervision of equipment calibration and quality control
- Supervise the repair of equipment in the hospital
- Training and evaluation of personnel in the application and use of equipment
- Examining purchase requests and providing a technical comparison table of equipment for purchase
Information Technology department:
Responsible : Bahareh Sadat Khatami
The information technology unit provides computer software and hardware services in the hospital. Since Moheb Hospital is the first PPP model at the level of hospitals in the country, this unit has made significant progress in the field of using information technology in the field of health and has been able to be a successful model of cooperation between the private and public sectors in the field of IT for the country’s hospitals. .
One of the features of the IT unit is to be in sync with the latest technology and its implementation in the hospital.
Occupational Health and Crisis Department:
Responsible : Elnaz Sayad
The occupational health unit in the hospital through identifying, evaluating, controlling harmful conditions and factors in the work environment, providing control measures and care necessary to preserve, maintain, improve the safety and health level of employees, improve work environments, reduce occupational risks and prevent accidents and It helps with the resulting diseases.
The range of activities of this unit:
- Planning for the implementation and supervision of occupational examinations (pre-employment, periodical and special) and the creation of health records of employees.
- Preparation and compilation (implementation) of the set of rules, regulations and instructions and policies and implementation methods related to professional health in the hospital
- Preparation and determination of corrective and preventive plans and measures based on risk assessment and their review
- Planning and formation of technical protection and occupational health committee with the cooperation of other approved members
- Preparation of meeting minutes, follow-up of meeting minutes according to the relevant regulations
- Planning and taking action for the preparation of occupational health and occupational health booklets for each unit with the cooperation of their officials
- Cooperation to create, implement and monitor the process of registration, investigation, analysis and reporting of work-related accidents and diseases.
Patient Affairs Office:
This unit includes the salary earners unit, your voice unit and helper.
Responsible : Fatemeh Taqvi
Phone number : 85556571
Patient: A person who introduces herself to the service provider to receive health care services.
Rights: A set of rules and regulations governing a society that recognizes certain privileges and powers for individuals. Rights in all languages are defined as what is right and deserved.
Charter of patient rights: The healthcare systems of most countries use a charter called the Patient Rights Charter. Hospitals are obliged to present and explain the bill of rights to the patient.
One of the tasks and the most important task of the service wage earners unit is to monitor the implementation of service wage earners standards and evaluate its performance and provide solutions and training for corrective measures.
Among the duties of your voice unit include:
- Direct telephone communication with patients 3 days after discharge in order to answer their questions and suggestions
- Dealing with problems and following up patients’ complaints until obtaining results and announcing the results to patients
- Training and consulting patients over the phone in order to improve the quality of services and gain their satisfaction as much as possible
- Analysis of statistical results and information extracted from surveys and patient complaints
Procurement Department:
Responsible : Mahmoud Maddi
The most important activities of this unit are:
- Examining purchase requests, inquiries and proforma invoice preparation
- Evaluation of suppliers of goods and services
- Preparation of sample goods to match the desired specifications
Facilities and Buildings Department:
Responsible : Engineer Javad Heydari
The supply of air conditioning facilities in different parts of the hospital is the responsibility of the facilities unit, and the most important activities of this unit can be mentioned as follows:
– Supervision of air conditioning facilities
– Control, inspection, service and repair of all heating and refrigeration equipment
– Determining the repair approach along with the preventive program
– Planning for the constant readiness of installation equipment
Security Department:
Responsible: Masoud Shah Beyk
The main duties of this unit are as follows:
- Correct response and guidance to clients upon arrival
- Controlling the entry and exit of goods
- Creating and maintaining security and peace in all departments of the hospital
- Creating order and harmony in the center, especially at night
- Full preparation of all personnel (trained) 24 hours a day for any unexpected incidents.
- Round and patrol in all parts of the hospital
- Inconspicuous control of all parts of the hospital by CCTV cameras
Health Information Management epartment:
Responsible : Maryam Ebrahimian
In the era of information technology, medical documents are the most important, richest and most real sources of medical and health information that have been developed to meet different needs. The primary goal of the health information management unit is to document the patient’s illness and treatment throughout the care cycle. Therefore, medical documents are a valuable benchmark of the activities of the health and medical group, an indicator of the hospital staff’s activity, and the highest and most valuable lever for planning and management decisions in the economic-health-educational and research categories.
Admission of patients is located on the ground floor and duties include:
Acceptance of patients, appointment of hospitalized patients and coordination of emergency patients with doctors and the desired department, discharge of emergency patients is responsible for coordination with doctors in case of presence of patients outside the appointment list. It is worth mentioning that in this unit, the person in charge of medical tourism is also working to guide and accept foreign patients.
