The reception of Moheb Mehr Hospital is ready to provide services to you dear ones around the clock.

Patient appointment process:

1. Receiving a hospitalization order from the attending physician by the patient
2. Communication between the patient and the reception unit of the hospital (to determine the surgery time / communication between the doctor and the operating room)
3. Determining the admission appointment by the appointment attendant
4. Providing the necessary preparations before the surgery and the patient's arrival time in the hospital by the receptionist

The admission process of hospitalized patients in urology, orthopedics, gastroenterology and general surgery groups:

1. The presence of the patient in the hospital and visiting the reception or information unit in the hospital lobby
2. Submitting the doctor's order and the required documents (insurance book, doctor's order, national card, and if you have supplementary insurance, a letter of introduction from the supplementary insurance or golden card) for admission to the admissions officer
3. Waiting for the patient to register the information in the HIS system and after checking the information with the patient, printing the acceptance and informed consent forms for the surgery.
4. Registration of patient information in HIS system 4. Providing the necessary explanations regarding the hospital costs and referring the patient to the fund to pay on account of the cost
5. Referring the patient to the pharmacy and receiving the necessary hygiene kit
6. Presenting the paid bill to the receptionist
7. Obtaining informed consent and fingerprints from the patient and her companion
8. Wearing a patient ID bracelet
9. Presentation of the desired explanation by the receptionist regarding the average waiting time of the patient in the lobby, the facilities and cost of the companion card, and the issuance of the companion card upon request, before transferring to the department.
10. Directing the patient to the ward by the hospital host
11. Placing the patient in the ward and delivering the patient and her file to the ward manager (by the hospital host)

How to use insurance:

Before hospitalization, when he goes to the doctor for the final visit, the patient must receive his hospitalization order and coordinate the time of hospitalization or surgery with the admissions officer, and if necessary, 3 days before hospitalization, refer to the organizations of the contracting party to receive a letter of introduction. .

On the day of visit, according to the type of deductible and the ceiling recorded in the patient's introduction letter, she pays her expenses. (If your insurance has the ability to receive an introduction letter online, this action will be taken by the admission colleagues during hospitalization.)

Be sure to bring the following documents with you at the time of admission:

• All medical documents including photos, tests, etc.
• Basic insurance booklet and patient's national card
• Doctor's hospitalization order sheet (preferably in the insurance book)

If you have insurances with gold card, Army, Parsian, Dana, Asia, Razi, Alborz, Moalem, Sina, Entrepreneur, SOS Helper, Sarmad, Co-operative, Atiye Sazan Hafez, Saman and Iran insurance which has credit, there is no need to obtain The letter of introduction is not from the relevant organization.

For the following surgeries, even patients with Iran insurance and golden cards and all the above insurances must have a written confirmation:

• Cosmetic surgeries
• Accidents, fights, conflicts and suicides
• Abdominal hernia, all types of abdominal surgery (abdominoplasty and liposuction and its complications) and breast (mammoplasty and its complications) that have a cosmetic aspect.
• Types of surgeries related to weight loss
• Strabismus, jaw surgery, hallux valgus
• Vasectomy septoplasty, TL, vasovasoplasty and high surgery
• Drainage curettage
• Any type of reconstructive surgery for old scars anywhere on the body
• Maxillofacial Surgery

In hospitalization for ACL, scoliosis, and kyphosis surgery, the original results of preoperative radiography and MRI must be submitted to the hospital before hospitalization.

In TUL and PCNL surgeries, an ultrasound or CT scan is required before surgery.

Note that not having these items with you will cause you to be hospitalized and your surgery will be canceled.

Please pay attention to the following points before the operation of your beloved child and be sure to bring the following documents with you:

• If you have photos (radiographs), tests, CT scan, etc., bring them with you.
• The presence of the child's father or legal guardian with a valid ID card is mandatory during hospitalization.
• If your child is under 2 years old, it is mandatory to have the basic insurance of parents during admission and in the department.
• The insurance booklet for children over 2 years of age must have a photo.
• The doctor's hospitalization order sheet (preferably in the insurance book) if you have insurance with a gold card, Iranian insurance and army insurance, which is valid, there is no need to obtain an introduction letter. Except as stated above.
• If the patient is under 18 years old, the presence of the father is required to sign the documents by presenting an ID card.
• For female children, who are covered by parents' insurance, it is mandatory to bring their birth certificate.

Note that not having these items with you will cause you to be hospitalized and your surgery will be canceled.

Please pay attention to these things before hospitalization:

• It is mandatory to have a national ID card upon admission.
• Dear patients and companions, money is received in this center through a card reader.
• Call the 190 system to answer and handle medical service complaints.

Visiting patients in normal inpatient departments is from 14:30 to 16:00 and in special departments from 15:00 to 16:00 every day.

If the patient is under 18 years old, the presence of the father is required to sign the documents by presenting an ID card.

If the patient has supplementary insurance, she must prepare an introduction letter from her insurance, unless her insurance is Iran, Alborz, Saman, Razi, Dana, Armed Forces and SOS.

If she has forgotten or lost her doctor's note, she must be coordinated with her doctor before admission.

Be sure to bring a valid ID card for admission.

If you are a party to a contract with one of the organization's supplementary insurances, be sure to contact the relevant organization one day before to issue an insurance policy.

In the introduction letters of the organizations that are parties to the hospital contract, if the patient is responsible for paying the deductible, this amount will be received by the fund unit from the patient.

Patients who are referred by insurance organizations or organizations that are parties to the hospital contract, must pay the difference between the free private room tariff and the double room tariff and other things outside of the insurance obligation.

Please receive a receipt for any payment to the hospital and deliver the first copy to the reception unit to be included in your file and keep the second copy with you until discharge.

The presence of a companion at the patient's bedside depends on the permission of the attending physician, the head of the department, and receiving a companion card.

For female children, who are covered by parents' insurance, it is mandatory to bring their birth certificate.

Respected patients can provide the phone number of their room and bed to the attendants after admission and the attendants can contact their patients through (room number + 85556).

Please pay attention to the following points before the operation:

• Be sure not to consume any food even water, tea and sugar from midnight the day before for surgery.
• The night before the operation, take a bath and shave the hair of the operation area.
• Dear ladies, please refrain from wearing any jewelry. Because they will have problems during surgery.
• If you are using aspirin, Plavix and dipyridamole tablets, inform your doctor and stop taking aspirin (including baby aspirin, TACAT, Ascar or Ascavel) at least 5 days before the operation and also stop taking plavix and dipyridamole 48 hours before the operation. do it
• If you are suffering from diabetes and are using insulin and metformin tablets or Glibanglamide, be sure to inform your doctor.
• Metformin tablets are usually stopped 48 hours before surgery and other medications are continued until the day of surgery. (Inform the ward nurse about the day of hospitalization, insulin was not injected, and after hospitalization.)
• If you have a history of allergies or asthma or other diseases, be sure to discuss it with your doctor before the procedure.

Please pay attention to the following points before the operation of your beloved child:

• Fasting for 4 hours before coming to the hospital, in the interval before the operation, she can only eat 10 to 15 cc of water (without sugar and tea).
• According to the doctor's order, she has fasted for 2 hours before going to the hospital.
• It is tried to start calling patients to the operating room from the youngest.

Necessary steps to discharge the patient

1. After the written discharge order is issued by the attending physician, the department secretary completes the information and delivers the file to the discharge unit.
2. After paying the expenses to the fund and delivering the final bill to the discharge, the original bill is delivered by the discharge along with the patient, which is required to have the original bill for future reference to follow up on financial matters.
3. At the time of receipt of the bill, if the patient has supplementary insurance other than the hospital's contract (D, Municipality, etc.) or if the patient has procured equipment from outside the hospital for the patient's surgery, he/she will be guided to obtain the necessary documents.
4. The original invoice is a legal document and is issued only once, and only a duplicate is issued in case of re-application.
5. Discharge of hospitalized patients is from 7:00 AM to 7:00 PM on weekdays and from 9:00 AM to 2:00 PM on Fridays and holidays.
6. Since the hospital fees are set based on minimums, please refrain from asking for any discounts.
7. The amount that will be collected from you during hospitalization is only prepaid and on account, and the rest of the expenses, including the hospital fee, doctors' fees at the time of discharge, will be collected according to specific approved tariffs.

If your patient's hospitalization lasts more than 3 days, please refer to the relevant discharge for information and to complete the deposit amount.

Follow-ups after discharge

Since your satisfaction, dear clients, is of special importance to us. Since the beginning of the operation of Moheb Mehr Hospital, a unit called your voice has been active in it. The task of this unit is to communicate directly with patients by phone 3 days after discharge in order to answer questions, suggestions and deal with patients' problems in order to improve the quality and quantity of services. And getting their satisfaction as much as possible.

It is worth mentioning that at the time of discharge, you will be given an envelope under the title of farewell envelope, in which the phone numbers of the required departments and units are included, so if you have a problem, contact those numbers.

The results of the statistics and information extracted from the patient survey in this unit play a significant role in solving the problems and satisfying the customers.

Noteworthy for patients who have purchased equipment and supplies from outside the hospital:

After a few days of the patient's discharge, make the necessary arrangements to receive the invoice with the phone number you called the company for depositing the amount and receive the original equipment invoice.

After receiving the equipment invoice from the relevant company, call 021-85556567-8 to make sure that your documents are ready.

If the documents are ready to be received, on Sundays or Wednesdays from 8:00 AM to 12:00 PM along with the original invoice for the equipment and also the hospital bill that you received from the discharge unit at the time of discharge, go to the hospital and get your invoice stamped (surgeon and room Operation) Hand it over to the operating room unit located on the first floor, then hand over the stamped invoice to the medical records unit so that the necessary instructions can be provided to continue the procedures.

It is necessary to mention that for patients who are covered by social security insurance, in order to receive the cost from the insurance, the stamp of the resident representative of the hospital located on the ground floor is also needed, or you can scan the following code using your mobile phone.